180-day quality warranty
Our quality warranty lasts 180 days from customer receipt of the goods. Contact [email protected] with your order number, receipt date, batch labels and photographs of the issue. We review the claim against the agreed order specification; any return, replacement, credit or refund is agreed in writing for the order.
Keep the order specification and delivery records with the product and batch identification. These help us trace the supplied goods and assess a reported quality issue.
Returns agreed for each order
Return eligibility, the return window, authorization, destination, transport costs and any refund or replacement are agreed for each order. The 180-day quality warranty is not an automatic 180-day return window. Contact us before sending goods back.
Our panels are made to the agreed order specification. The quotation or sales agreement records the applicable return terms before the order is confirmed. There is no universal return period, fixed return fee or automatic refund applying to all orders.
How to raise a quality issue
- Email [email protected] with the order number and customer receipt date.
- Identify the product, batch or bundle, affected quantity and the issue. Include clear photographs and any relevant measurements.
- Keep the affected goods and their identification available for review. We will discuss whether further inspection is needed.
- Agree the resolution and, if a return is authorized, the collection or shipping instructions in writing.
Return transport & resolution
Return transport, handling charges and responsibility for those charges are agreed for the individual order. The return destination and shipping method are confirmed when the return is authorized. Do not send a container or goods to an unconfirmed address.
Where a claim is accepted, the parties agree the applicable replacement, credit, refund or other remedy and its timing in writing. The outcome depends on the issue and agreed order terms.
Delivery condition
Check the goods and packaging at receipt and retain photographs and delivery records for any damage or discrepancy. Report the issue promptly so that the agreed transport and claim arrangements can be reviewed.
Contact & related policies
For warranty and return enquiries, contact [email protected]. For production and container delivery, see our Shipping & Production Policy.